Bounces occur when the receiving server returns to us a code that indicates that the reason for the refusal is a permanent issue with that server or reci...

Dropped emails are similar to the receiving server simply deleting the email message. In those cases, the gift was not delivered to the recipient, even i...

If you see an email or phone number with a line through it, it means that recipient has unsubscribed from the lined delivery method. Contacts must unsubscri...