Reach Support at support@joinlolo.com 1

• LoLo's Support Desk Has Moved

Getting Started 6

• Quick Start Video Tutorial
• Setting Up Your Profile
• Setting Up Your Branding
• Adding Your Contacts
• Sending Your First Gift

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Managing Your Account 11

• How do I edit my name?
• Where does my name appear on my gift messages?
• How can I make my gift message show my full name in the sign-off?
• How do I edit my email address on my account?
• How do I edit my phone number?

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Managing Your Contacts 13

• How do I update contact information for my recipients?
• How do I update the gift area for a recipient?
• How do I add new contacts to LoLo?
• How do I delete a contact (or multiple contacts)?
• How do I see if a contact is interacting with the gifts?

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Billing 10

• How do I update my credit card on file for payment?
• My payment failed, how do I send my gifts?
• When do I get billed for my gifts?
• Where do I find my subscription details?
• How much will I be billed?

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Editing Gifts 6

• How do I personalize my gift message?
• Can I set a different message for each contact?
• How do I edit the contacts assigned to a gift?
• Can I remove a specific contact from a gift?
• Do I have to fill in each contact’s name in the gift message?

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Sending Gifts 7

• I don’t see a gift in my account to send - how do I send a gift?
• I missed the most recent gift, can I still send it?
• Why didn’t all of my contacts receive the most recent gift?
• Can I skip sending gifts?
• Does LoLo send reminders to my contacts about the gifts?

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Gift Redemptions 5

• How do I see who has redeemed a gift?
• Why don’t I see very many redemptions?
• Can my contacts redeem without a smartphone?
• Can my recipients print their gifts to redeem them?
• Can my recipients get an extension on their expiration date?

Gift Areas/Zones 4

• What is a gift area or gift zone?
• What does it mean if a gift area is “building enrollment”?
• How do I request a new gift area?
• How does LoLo find gift vendors for an area?