Billing

Help with billing questions for your LoLo account

How do I update my credit card on file for payment?
To update your card on file: Log into your LoLo account.  Click on the your name in the upper left hand corner of the account, in the black bar.  In ...
Tue, Jul 25, 2023 at 10:58 AM
My payment failed, how do I send my gifts?
If you've received a failed payment notice, please log in and update your card on file. To update the card on file: Click on the “Billing” tab on ...
Tue, Jul 25, 2023 at 10:56 AM
When do I get billed for my gifts?
Billing occurs monthly at the time that gifts are sent.  Your credit card on file will be charged as gifts are sending - when the “auto-send at” time...
Mon, Jun 7, 2021 at 3:17 PM
Where do I find my subscription details?
To see the following subscription details: Subscription renewal date Minimum contacts required for subscription Cost per recipient per month Click ...
Wed, Nov 27, 2019 at 2:07 PM
How much will I be billed?
You will be billed for the number of contacts that are assigned to the gifts at the time of sending. At the end of each month our accounts reconcile - if...
Wed, Nov 27, 2019 at 12:13 PM
Am I billed for gifts that don’t deliver?
Billing takes place at the time of a gift send, and you will be billed for the number of recipients assigned to all gifts set to deliver.  However, we d...
Wed, Nov 27, 2019 at 12:14 PM
Do I pay for gifts that are redeemed?
No - you pay only the delivery fee at the time of gift sending. You do not pay anything if gifts are redeemed. LoLo pays the vendors back for each gift r...
Wed, Nov 27, 2019 at 12:14 PM
How do I switch from an annual subscription to a month-to-month subscription?
To switch your subscription: Click on your name in the upper left hand corner of your account (inside the black bar) Choose the “Subscription” option ...
Wed, Nov 27, 2019 at 12:21 PM
How do I switch from a monthly subscription to an annual subscription?
To switch your subscription: Click on your name in the upper left hand corner of your account (inside the black bar) Choose the “Subscription” option ...
Wed, Nov 27, 2019 at 12:21 PM
How do I cancel my LoLo subscription?
We’re sorry to see you go! To cancel your subscription: Click on your name in the upper left hand corner of your account (inside the black bar) Choose...
Wed, Nov 27, 2019 at 12:20 PM