If you've received a failed payment notice, please log in and update your card on file.

To update the card on file:

• Click on the “Billing” tab on the left hand side of the account.
• Click the black button that says “Change Card on File” and shows your last 4 digits.
• A Stripe pop-up box will appear, enter the new card details into the form and click save.

Please contact support (support@joinlolo.com) after you've updated the card on file to make sure that your payment is retried and your gifts are delivered (not all failed charges are automatically tried again).