Managing Your Contacts

Questions about your contacts are answered here!

How do I update contact information for my recipients?
To update your contact information for your gift recipients: Inside your LoLo account, click on the “My Contacts” tab on the left hand menu. To the fa...
Tue, Nov 26, 2019 at 5:17 PM
How do I update the gift area for a recipient?
To update your recipients' gift area/zone: Inside your LoLo account, click on the “My Contacts” tab on the left hand menu. To the far right of eac...
Fri, Jun 4, 2021 at 2:04 PM
How do I add new contacts to LoLo?
To add new recipients to your account: Inside your LoLo account, click on the “My Contacts” tab. You have two options for adding contacts: Choos...
Fri, Jun 4, 2021 at 2:04 PM
How do I delete a contact (or multiple contacts)?
To remove contacts from your account: Inside your LoLo account, click on “My Contacts.”  To the left of each name you’ll see a checkbox.  Click the b...
Tue, Nov 26, 2019 at 5:24 PM
How do I see if a contact is interacting with the gifts?
To see activity for each contact: Inside your LoLo account, click on the “My Contacts” tab and choose the tabbed option for “Active Contacts.” You’ll see ...
Tue, Nov 26, 2019 at 5:26 PM
What does it mean if a contact is inactive?
Contacts become inactive if we are unable to deliver gifts to them. We maybe unable to deliver to them for a variety of reasons, including: They have ...
Tue, Jul 14, 2020 at 4:08 PM
What does “on waitlist” mean?
This means that another subscriber is already sending this contact the gift of the month and they are now on your waitlist. Our platform only allows ...
Tue, Nov 26, 2019 at 5:29 PM
What should I do about sending gifts to couples?
Ah, the age-old question - what do I do about the couples in my database? Do I send them one gift? Two? Do I list them together or pick the person I know be...
Fri, Jun 4, 2021 at 2:08 PM
How do I set a specific contact to be opted out of alcohol related gifts?
At this time, we are unable to set alcohol preference by contact in your account. Alcohol preference settings are for all contacts (your entire account)....
Tue, Nov 26, 2019 at 5:12 PM
One (or more) of my contacts failed delivery - how do I see which contact?
You can see which contacts received the gift and which ones didn’t by reviewing the details of a gift campaign. Inside your account, click on “My Gift...
Fri, Jun 4, 2021 at 2:10 PM